Synergenesis, Inc. Customer Service: Exchange, Refund and Return Policy:
REFUNDS FOR BOTTLED COLLOIDAL SILVER:
Simply send the bottle with remaining contents or empty bottle. Bottle MUST be sent with a copy of the purchase receipt to: Synergenesis, Inc. P.O. 211 Pengilly, MN 55775.
Important note: Refunds for bottled colloidal silver is valid only for purchases made directly from us and is limited to one 250 mL or 500 mL bottle (one time) per customer, shipping is non-refundable.
REFUNDS OR REPAIRS OF COLLOID MASTER PRODUCTS:
Our first and foremost goal is Complete Customer Satisfaction. We stand behind The Colloid Master (R) with a simple, fast service resolution program. Please read this entire document.
Our Service program provides our customers with two options when returning dysfunctional products for exchange: "Advanced" or " Standard" Replacement.
For Advanced or Standard replacement you must first obtain a Return Material Authorization number (RMA #). Advanced Replacement provides the fastest possible replacement of the Colloid Master (R) products.
Synergenesis, Inc. aims to ship the replacement product within 2 business days, however; there may be times that the item is out of stock and is back ordered. Delays are uncommon and under most circumstances delays if encountered are less than a week. For Standard or Advanced Replacement, the customer pays for shipping the defective product to be replaced, unless: the product was originally shipped with INSURANCE. We will then reimburse the cost of shipping defective units (s) sent to us for replacement. We will reimburse shipping for standard shipping only, which is USPS priority mail with delivery confirmation and insurance. International orders will not have shipping reimbursed under any circumstances, for shipping defective products to us, however we will bear the cost of shipping replacements.
How Synergenesis, Inc. Product Exchange Program Works:
What is an RMA?
The initials RMA stand for Return Material Authorization, number. Before sending a product back to us for exchange you must first contact customer support, to determine if the product is defective, or is a technical issue, first!
Once your product is determined defective an RMA number is assigned to you. To obtain an RMA please "Contact Us". At: Synergenesis, Inc. (218) 885-0049 or Email details of the problem to:
When calling please have the Colloid Master (R) set up with fresh distilled water and plugged in before calling, if possible. Thanks!
Synergenesis, Inc. Comprehensive Service program offers these replacement service options:
(1.)Advanced Replacement RMA Service:
Synergenesis, Inc. will ship your replacement product(s) first, then you will have 30 days to ship us your defective product(s) back to Synergenesis, Inc., starting from the day we ship the replacement to you. We will issue an RMA number during the Customer Support Call, or in some instances via E-mail. We then strive to ship replacement(s) within 2 business days, unless production falls behind demand and is back ordered.
There is a 2-product limit on advance replacement RMA's. You will be asked for a credit card number to secure the replacement(s). Your account will only be billed for defective product(s) not received within 30 days.
Customer is responsible for cost of shipping defective unit to us, we are responsible for shipping costs of sending the replacement unit. , unless: the product was originally shipped with INSURANCE. We will then reimburse the cost of shipping defective units (s) sent to us for replacement. We will reimburse shipping for standard shipping only, which is USPS priority mail with delivery confirmation and insurance. International exchange returns will not have shipping reimbursed for sending defective products to us, however we will bear the cost of shipping replacements to international locations.
All replacement or refund services are only available for customers who have purchased directly from us, if you have purchased your unit from another party, they will need to arrange for product replacement. Please use the original package to send the unit back or a similar container with adequate packing materials, or as a minimum have plenty of bubble wrap or paper around it to protect it during transport.
(2) Standard RMA Service:
You return the defective product(s) first, then Synergenesis, Inc. will ship the replacement product(s) to you after we have received the defective units (s) at: Synergenesis, Inc. RMA Dept. This is the most used method.
You will need to contact Customer Support to obtain an RMA number FIRST!
To request an RMA #, call: (218) 885-0049 or E-mail:
with a detailed explanation of the problem, requests received via E-mail may be asked to also call first, before an RMA is issued. Upon receipt of the returned Colloid Master (R) products(s), Synergenesis, Inc. will typically ship replacement(s) within 2 business days, unless the product is back ordered. Replacements will be shipped via USPS priority mail delivery confirmation. Please use the original package to send the unit back, or as a minimum have plenty of bubble wrap or paper around it to protect it during transport.
PLEASE NOTE: If you suspect that your Colloid Master (R) may be faulty, we recommend first reading the detailed information about the Colloid Master (R) on our web site at the following page: http://www.wishgranted.com/Colloidal_Silver_Generator.html
Please call customer support with the Colloid Master (R) ready to be run with fresh distilled water before calling. If you cannot do so during normal business hours, after hours customer support can be arranged. Customer Support (218) 885-0049
Alternate E-mail 
Important notice: Due to the technical nature regarding the use of the Colloid Master ® there are instances that have arisen regarding a very few number of users who we are not able to satisfy by sending a fully tested replacement. Another issue is that, of the number of dysfunctional units returned to us, only a small percent have actually been dysfunctional, the other units returned were not dysfunctional, but rather had a technical issue regarding use involved, that is why we have implemented this system. Though the number of returns is small, we still wish to establish a policy and proceedure method and forum for our customers benefit.
Most of our business is by word of mouth, we appreciate you as a customer and your referrals. We can assure you that we will make every effort to insure that you are treated with respect and satisfied by your purchase, as well as the continued proper functionality of your Colloid Master ®.
Colloid Master ® is backed by a 30 money back guarantee, 3 year parts and workmanship warranty including labor.
All products are shipped subject to a "shipping contract" see: "Terms of Use and Legal Notices" meaning it is the customers responsbility to request insurance or insure items sent to us.
As mentioned in the Terms of Use the 30 day money back policy is only relevant to the Colloid Master ®, REALLY REAL bottled colloidal silver or where specified. All other products are backed by the manufacturer of that product, which is included in the packaging material of that product. We are an internet based company, the internet is our only active means of advertising, therefore, orders however received are subject to the "terms of Use and Legal Notices" at our web site. For detailed information regarding all of our policies please read the most current "Terms of Use and Legal Notices." Here: http://www.wishgranted.com/Disclaimer.html Thanks for your understanding.
Please tell us who you are, when you made your purchase and what the nature of the problem is, describe the problem but keep it short. We will email or call you with customer support resulting in advice or an RMA, depending on the nature of the issue. Please include a phone number in case it is easier for us to call you to determin the best solution of the problem.
Click on this link and fill out the form to speed up the process, please call if you do not get a response within 24 hours.
Thanks!
